Unable to Connect EOS R100 to Canon Camera Connect via WiFi

[KaitColacchio]

Suddenly I am unable to connect my EOS R100 to the Canon Camera Connect app. I have tried multiple times to delete and redownload the app and I have erased the phone from the camera to try and give it a fresh start.  I am able to connect the Bluetooth no problem but whenever I try to connect the WiFi it prompts me with an “unable to join network”. It’s so strange because last week I had zero issues connecting my phone but now I do. Any insight as to how I can troubleshoot this issue. Thanks! 

 

[Danny]

Thanks for joining the conversation, KaitColacchio!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[KaitColacchio]

Of course, sorry about that. I am using an iPhone with the most recent update, iOS 18.2.  I thought maybe it was my phone at first so I tried my husbands and his phone had the same issue. Thanks!