Trouble connect my R5 to EOS Utility

[Redshift48]

I have an EOS R5 and want to connect the camera remotely to my PC using EOS Utility for the upcoming solar eclipse.  I have a Windows 10 (64-bit) laptop.  I have downloaded the latest EOS Utility (3.17.0).  The app opens and only shows button a for Pairing over WiFi.  If I have it connected by usb cable, it does not automatically open when I connect the PC to the camera.  If I close the app, I cannot re-load it without opening Task Manager and ending task first.  I would prefer using direct usb cable connection but since that is not working, I have tried the wireless setup.  It goes through the setup as expected but still does not open a connection window.  I have tried DPP4 but it gives me a message that EOS Utility is not Ready.  I want to be able to use remote live view on my PC and have access to exposure and focus controls.  I have used EOS Utility in the past with the R5 and other cameras but, even though the R5 is shown to be supported, I no longer can get it to work with the R5.  I hope somebody has some suggestions that I can try.  Thanks.

Robert

[FloridaDrafter]

Hello, Robert!

Be sure WiFi is disabled when using USB.

Newton

[Redshift48]

Thanks for the suggestion but I did disable WiFi when trying to connect by usb.  I also tried different cables.

[FloridaDrafter]

Thanks for the reply. When I saw "The app opens and only shows button a for Pairing over WiFi", I thought that may be the problem.

Newton

[shadowsports]

Greetings,

I thought Newton's suggestion might be the issue also.  

Please confirm you have an SD or CFExpressB card installed?

Running FW version? (v1.9.0)?

Are you using the USB cable that came with the R5?

Does the laptop have a USB-C / Thunderbolt connection or are you using an adapter on one end?

Does the computer acknowledge the camera when connected and powered on?  Audible detection tone?  

Does the laptop have any 3rd party anti-virus or firewall installed.  Something besides Windows Security?

Can you test connecting the camera to another PC or MAC?

[Redshift48 · Accepted solution]

Yes, I have both types of cards installed.

I am running version1.9.0 FW.

I was not using the cable that came with the R5 - misplaced it. I tried 3 or 4 different cables - several usb-C to usb-c, and several usb-C to usb-B.

Laptop has a usb-C connection.

Yes, the computer acknowledged the camera with the cables.

Yes, the laptop has Norton 360 (Lifelock).

I am now trying to test the camera on another computer (PC).

[Redshift48]

Shadowsports,

Your last suggestion appears to have done the trick.  I switched to a newer Windows 11 laptop and I was able to open EOS Utility and go into the remote live view.  Everything seems to be working normally.  I'm ready for the the eclipse now.  Thank you muchly!

[shadowsports]

You're welcome.  Glad it helped.  If I had to guess...  you may need to create an exception in Norton360 to get the camera to connect.  🤔  

[Redshift48]

Good idea.  Will do!