SOFTWARE DOWNLOAD FOR WINDOWS 10

[DarrylCox]

I tried multiple times to download the Canon software and firmware from this site to my HP ELITEBOOK 8670 . It wont download... what's the solution?

[DarrylCox]

I entered my camera's serial number and my computer still couldn't install the downloaded ZIP file from the canon site. I'll try it again today and post on here exactly what it States during the I installation process. Thank you.

[Stephen]

Hi, DarrylCox!

You can download the EOS Digital Solution Software by going HERE and then select Windows 7 (regardless which version of Windows you're using), and then select "EOS Digital Solution Disk Software 29.1A for Windows (For users who cannot use the bundled CD)". When you select that, you'll be prompted to enter your serial number. That's the DIGITS from the bottom of your camera near the tripod mount hole. The software download isn't picky about your product, it just needs to be a Canon Camera product. It looks like this:


After you've gotten that, you'll want to update your software to the most current version for Windows 10 by going to the Windows 10 (64-bit) dropdown and select the most current versions of the software you'd like to update (most likely just EOS Utility & Digital Photo Professional).

If you get stuck, don't hesitate to reach out to support. They're at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 9pm (ET) & Saturdays from 9am to 7pm (ET). Support at Canon USA is right here in the USA. 

If you're outside of the USA, you'll want to reach out to support in your country HERE. 

[wq9nsc]

Rick,

I also remove the old version first also just in case but I do keep the install download for the last couple of versions just in case I need to roll back. 

I have done a little editing with the new version and it seems to be fine but I will know for sure Saturday when I feed it a large group of RAW files.  The directory load is much faster with very large folders of files, a few versions ago I noticed it getting pretty slow even though I use a SSD with the files I am editing.

One crytpic item which has remained constant over the different versions is the preference setup for use of a GPU to speed up operations.  All versions have shown a check box next to the "use graphics processor for image processing" selection item but under that line is "use graphics processor to speed up preview display" which has never had a check box next to it.  I am using a Nvidia RTX-2060 card with 1,920 Cuda cores that exceeds all of the specs needed for DPP to use the GPU so I don't know whether it always uses the GPU for image preview thus the lack of a check box or if the box is missing because this feature is not available.

Rodger

[shadowsports]

Hi Rodger,

4.11 appears to be working well and is stable.  I allowed it to run for over 24 hrs and didn't have any increase in memory usage. 

I have the same dialog under image processing 2 prefs.  I believe both apply if the software detects a compatible GPU / drivers combo once you enable "Use Graphics Processor For Image Processing".

Cheers,

[wq9nsc]

Rick,

Thanks and your explanation of the GPU option line makes sense!

I also gave 4.11.0.2 a good workout this morning.  I shot two football games yesterday afternoon and last night resulting in just under 1,000 RAW files between the 1DX 2 and 1DX.  I let EOS utility put everything in the same folder on the SSD I use for working files and spent about 4 hours this morning viewing, editing, and converting files.  No issues at all, it is definitely faster than the prior version and there is no indication of a memory leak or any slowdown during the session. 

Unless any unexpected glitches show up, I will stay with this version for some time until a significantly better revision appears.  I do wish Canon would provide more details of changes in these updated versions like they do with firmware, the only note I see for the current version is it supports the M200.

Rodger

[DarrylCox]

I already entered my camera's serial number and it still wouldn't install