10-15-2019 08:54 AM
I tried multiple times to download the Canon software and firmware from this site to my HP ELITEBOOK 8670 . It wont download... what's the solution?
10-16-2019 10:39 AM
@DarrylCox wrote:I have a CANON EOS REBEL T5I and I tried downloading the windows 10 64-bit Canon editing software and firmware from the official canon site
I think you may need to enter your camera's serial number. Is that the problem?
10-16-2019 10:48 AM
I entered my camera's serial number and my computer still couldn't install the downloaded ZIP file from the canon site. I'll try it again today and post on here exactly what it States during the I installation process. Thank you.
10-16-2019 11:07 AM
Hi, DarrylCox!
You can download the EOS Digital Solution Software by going HERE and then select Windows 7 (regardless which version of Windows you're using), and then select "EOS Digital Solution Disk Software 29.1A for Windows (For users who cannot use the bundled CD)". When you select that, you'll be prompted to enter your serial number. That's the DIGITS from the bottom of your camera near the tripod mount hole. The software download isn't picky about your product, it just needs to be a Canon Camera product. It looks like this:
After you've gotten that, you'll want to update your software to the most current version for Windows 10 by going to the Windows 10 (64-bit) dropdown and select the most current versions of the software you'd like to update (most likely just EOS Utility & Digital Photo Professional).
If you get stuck, don't hesitate to reach out to support. They're at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 9pm (ET) & Saturdays from 9am to 7pm (ET). Support at Canon USA is right here in the USA.
If you're outside of the USA, you'll want to reach out to support in your country HERE.
10-15-2019 09:04 AM
Hi DarrylCox.
Welcome to the Canon forum! So that the Community can help you better, we will need to know what model Canon
equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
10-15-2019 09:14 AM
Hello. It's a CANON EOS REBEL T5I and the windows 10 64-bit download software is what's needed
10-21-2019 06:47 AM
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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