Pixela Application Disc 2 ver 3.0 ERROR

[martin_phelps]

Good Day!

Software loading error:
I am currently loading the Pixela Application Disc 1 & 2 ver 3.0 for my Vixia HRM30 cam.

Disc 1 loads fine, but Disc 2 gives me a error message

"Failed in Product Activation (certification), Your computer may not be connected to the internet"

Although I do have internet connection and reloaded the software.

How can I resolve this issue?

Thanks,

[Richard]

Hi Martin_Phelps,

For assistance with the activation of the Pixela software for your VIXIA HF M30, please contact Pixela directly.  You may reach them by calling them at 1-800-458-4029, Monday through Friday, 9:00 a.m. - 6:00 p.m. (PST), or online at:  http://www.pixela.co.jp/oem/canon/e/