03-16-2023 06:20 PM
I had to get a new laptop and it has completely screwed up everything...royally! What is the info that I download to open RAW photos? I have Photoshop Elements 2021 which will have to be downloaded again. I can download the memory card but the RAW photos don't show along with the jpg photos. Plus I can't designate the file where the photos need to go. This laptop and the layout of files, etc. is totally different than my old one. Let's start with this as I'm sure you will have other questions. Thanks.
03-16-2023 08:24 PM
What camera?
make sure that camera raw is up to date.
They should just show up on the card.
03-17-2023 06:22 AM - edited 03-17-2023 07:02 AM
@Tintype_18 wrote:I had to get a new laptop and it has completely screwed up everything...royally! What is the info that I download to open RAW photos? I have Photoshop Elements 2021 which will have to be downloaded again. I can download the memory card but the RAW photos don't show along with the jpg photos. Plus I can't designate the file where the photos need to go. This laptop and the layout of files, etc. is totally different than my old one. Let's start with this as I'm sure you will have other questions. Thanks.
Is the new computer a Windows computer?
When you download the contents of the card are you copying everything in the folder? Do you mean the RAW files on the card don't download or do you mean you don't see the image, just an icon?
Download Canon DPP4 and use that to view the folder.
I think your best solution is to go to Staples or Best Buy and contract some training time with the tech team.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.