I am attempting to install the EOS Webcam Utility Pro 2.0 software (EOSWebcamUtilityPro-WIN2.0.zip). During the installation process, I receive the following error message:
As reported at the top, the error reported by the installer is:
Service 'EWCService' (EWCService.exe) failed to start. Verify that you have sufficient privileges to start system services.
If I access my Services, locate "EWCService", and choose "Start", I receive:
Windows could not start the EWCService service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.
There are two separate application errors logged in the Windows Event Manager (1000, 1005), followed by a standard Windows Error Reporting Event (1001).
The error value is listed in the Additional Data section.
Error value: 00000000
Disk type: 0
On February 11th, 2023, community member @RichardZ made a similar report. In that thread, however, he notes that the error message was misreported, as the service had, in fact, started. In my case, by contrast, the error message is being correctly reported; the service is unable to start.
It's worth noting that I have successfully installed the following Canon software on my machine previously, and have no issues with them:
Notably, this incudes the previous version of the Webcam Utility—though version that was based on a driver, not a service and an application.
Try the following.
When the error dialog pops up...
Enter "services.msc" in the run dialog, press ok
Scroll to service EWCService. Right-click on it and select properties. Change start up type to disabled. Now select stop service. Once the service stops, press the re-try button on the error dialog. The install should complete. Change the service start back to Automatic, save. Restart the machine and test.
Note, disable the EOS Utility from starting automatically by right-clicking on its icon in the system tray. v2.0 of the software differs from v1. It might work with the EOS Utility but I have not tested this myself, so it might be best to disable it for testing.
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Thank you for your response. Unfortunately, this doesn't seem to solve my problem; it continues to give me the error message—and prompting me to "Retry" or "Cancel"—even when the service is disabled.
Note that I am unable to stop the service after disabling it because it isn't running in the first place; that's been the core problem I'm facing.
The one difference with disabling the service is that I now receive a different error in the Event Log. Instead of the previously reported 1000 and 1005 events, I now receive an 11920 event from MsiInstaller, which just reiterates the error message from the installer:
Product: EOS Webcam Utility -- Error 1920. Service 'EWCService' (EWCService.exe) failed to start. Verify that you have sufficient privileges to start system services.
Obviously, that's not that useful, but it's interesting to me that it doesn't get logged when the service is set to "Automatic".
Do you have any other suggestions?
I have tried al these listed methods including calling Canon Support.
Intersting I have 2 computers. Surface Pro windows 11 and HP Pavilion windows 11.
Webcam utility will not install on Surface Pro. However the newer computer HP it does install with dificulty.. The wifi portion of the program work. Therefore, I am canceling my paid subscription. Canon have issues if they are going relase software for new machines only but created an enviroment to use older cameras (DSLR T-6) they need to do butter for all there customer. I am wondering do the other camera manufactors are having the sam issues?
Other computer manufacturers do not experience this or similar issues. They do not offer this or a similar type of application, either.
There are BOTH software and hardware prerequisites for running the Canon apps. Just because your platform is running Windows 10/11 is meaningless. First and foremost, you must meet the hardware specifications.
The Operating System requirements come second. Platforms with upgraded Operating Systems from an earlier version of Windows are not supported. If I were to guess at the reason, it would because the platforms that initially used an older version of Windows do not meet the current hardware requirements.
If you have paid for a subscription, then I suggest that you contact Canon Support directly. This is a user forum. It is not Canon Support.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.