Image Not Supported

[Dessie3263]

All of a sudden the canon connect app is not downloading videos on to my iOS. Is anyone else having this problem. 

[Dessie3263]

Thus far nothing has worked.

[maddiemamurphy]

This is happening to me right now, i own a canon eos rebel T6 and need the videos on my camera to be on my phone. I have no problem transfering images, but it says "this image is not supported" when i attempt to transfer videos. 

[RobertTheFat]

You might try copying them from the camera to a computer and then from the computer to the phone.

[Waddizzle]

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@RobertTheFat wrote:

You might try copying them from the camera to a computer and then from the computer to the phone.

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And, once they are on the computer, use the Movie Utility to convert them.

[Clouds12]

Hey! I’m having the exact same problem right now. Did you figure out how to get the videos downloaded?