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Eos Utility problem

alexpado
Apprentice

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ? Smiley Happy

1 ACCEPTED SOLUTION

I was having the same issue with EOS Utility not seeing my D60.
In Device Manager, do you see any other devices other than your camera under "Portable Devices"? Under mine, I have listed 4 removable media drives "SD, CF, etc.) that corresponded to my All-in-one Internal USB2.0 connector Card Reader. Each slot is shown as a drive letter. I disabled all four drives by right clicking each one and choosing "Disable" Once that was complete I plugged the camera back in and started the Eos Utility. Camera was now fully recognized. I can still use the media slots even with each drive being disabled.
Good Luck
Rich

View solution in original post

132 REPLIES 132

Knuk
Contributor
Thanks so much. I’m on it. I’ll let you know how it goes.

Leeflasche
Contributor

I just upgraded my Mac OS to version 10.15.3.  With this upgrade, the EOS Utility appears to be working using the current Utility version 3.11.1.0.  Just downloaded a number of images from my 6D mk II using the utility.  Remote shooting is also working.  Will check further in the morning.

Knuk
Contributor
Still no luck.
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