11-29-2022 10:36 PM
I installed the latest version of EOS Webcam software from Canon USA website, and I purchased the monthly subscription . However when I start my EOS Webcam utility -> My Subscription -> Upgrade -> Login -> Sign in with my email and password in the browser that opens up , it does not still recognize me as a subscribed user.
I called Canon customer care about it but they did not understand why either, the only suggestion that had was to wait a couple of days in case the backend server did not recognize my subscription. I have now waited more than a week, and I still face the same issue.
Anyone else had the same issue ?
11-29-2022 10:37 PM
Its a Windows 10 Enterprise software to be precise
11-30-2022 08:43 AM - edited 11-30-2022 08:44 AM
Please review this document starting on page 4:
Perform the steps and ensure your subscription shows active in your Canon account. Pop-up blockers, anti-virus applications or corporate VPN might interfere with your subscription status. You may also need to try logging into your account using a different browser. Chrome or Firefox instead of Edge for example.
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~R5 C (18.104.22.168) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 22.214.171.124
PowerShot SX420 IS - Version 126.96.36.199
PowerShot 620 HS - Version 188.8.131.52
PowerShot SX720 HS - Version 184.108.40.206
PowerShot G1X Mark III - Version 220.127.116.11
PowerShot G7X Mark II - Version 18.104.22.168
PowerShot G9X Mark II - Version 22.214.171.124
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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