I'm having problems with the webcam utility. I used it last week to stream on Twitch with no issues, but today the webcam utility isn't detecting my camera at all. The USB icon with a red X that usually appears when a camera is not connected is notably missing.
So I tried opening EOS Webcam Utility Pro to see if I had to adjust a setting within the program, and it just won't open. Attempting to open it creates multiple processes but it never manages to opens a window.
The last thing I tried was uninstalling and reinstalling all Canon software on my pc, including drivers, but it still isn't working. I'm frustrated and out of ideas at this point. Any help would be appreciated!
t’s begin with telling us which camera you have. What brand of computer to you have and which Operating System are you running? Has your OS been recently updated?
Make sure that you have Bluetooth and Wi-Fi functions disabled. Use the supplied cable. Do not use any USB port adapters.
The motherboard firmware in some computer brands need for you to manually start the EOS Utility 3 the first time you use it. Think of it as a jump start.
If the OS detects your camera after turn it on and asks you what action should it take, then select “Take No Action.”
Are you running an commercially available off-the-shelf computer? Or, is your computer a desktop that you have built from a motherboard?
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.