I'm having problems with the webcam utility. I used it last week to stream on Twitch with no issues, but today the webcam utility isn't detecting my camera at all. The USB icon with a red X that usually appears when a camera is not connected is notably missing.
So I tried opening EOS Webcam Utility Pro to see if I had to adjust a setting within the program, and it just won't open. Attempting to open it creates multiple processes but it never manages to opens a window.
The last thing I tried was uninstalling and reinstalling all Canon software on my pc, including drivers, but it still isn't working. I'm frustrated and out of ideas at this point. Any help would be appreciated!
For reference, I'm using a Rebel SL2 on Windows 11 in Twitch Studio, the EOS Utility remote shooting works just fine, and my camera shows up in the file explorer just fine.
I don't even have the EOS Utility. I am using the EOS Webcam Utility Pro. It will just stuck on the black screen with the white text like image above. I tried many different options but no use.
What Operating System are you running? Is it up-to-date. Upgraded Operating Systems tend to have issues running many of the Canon apps that interact with cameras trhough the USB ports.
Try installing regular EOS Utility, and then testing functionality with your camera, ports, and cables. Windows should download a device driver the first time you connect a camera to a good USB port and cable.
Other users have experienced issues using USB port expanders and adapters. Using USB cables that are too long and/or lack baluns to protect against noise and outside RF interference.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.