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EOS VR Utility bug after updating to macOS 15.2

EscapeVR
Apprentice

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly. 

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

44 REPLIES 44

webfishr
Apprentice

I'm one of those that has just purchased a new Canon R5 Mark ii with the dual fisheye lens and of course can't use the equipment with the latest version of MacOS. Canon, please fix this, because of the other applications I am utilizing, it is not feasible to install Sonoma unfortunately. This is a real disappointment.

I did determine that you can export about 5 seconds worth of footage in ProRes format. I'm using ProRes 4444 in particular and at least for extremely short clips of RAW 8k, things are working. I hadn't seen this mentioned on the thread anyplace so I thought I would mention I found this workaround. I'm running a M3 Max laptop with Sequoia 15.2 and the EOS VR 1.5.11. Set your in and out markers to less than 5 seconds and you can at least get a very short segment exported. Can't imagine this being very helpful in a serious workflow but at least to get the footage exported to get a glimpse of it, I found this works and wanted to pass along. 

Please please please fix this soon. 

Thanks

Your situation is exactly the same as mine except I have the R5 C and I also did point out that this would occur with someone buying new equipment and not able to use it at all, and low and behold, that is you.  This is very very very expensive hardware that cannot be utilized right now and that is so unfortunate.  I understand new hardware not working with old software, but this is the reverse and honestly unacceptable.  They need to be ahead of the curve on this as there is already a stigma that hovers over this company based on its unwillingness to let third party lens manufacturers make glass for their full frame mirrorless lineup.  The few lenses Sigma is able to make for the RF-S system does not count in my opinion.  We are here because we like the build quality, the color science, the technology, and the end result.  We are not here because we like the price or the delays in resolution to something that should be a non issue, honestly.  Sorry, I digress but this is super frustrating.

I was fortunate that I had a second machine that I had not upgraded that was still running Sonoma. Some in this thread have downgraded from Sequoia back to Sonoma. It's a solution, but not ideal if you are trying to take advantage of the latest macOS features. 

Betas for Sequoia are available from Apple WWDC's which is June, so it's revealing a significant  weakness in Canon's software engineering rigour.  They aren't proactively testing against new OSes.

Yea, clearly!

SpagVR
Apprentice

FYI: The export to ProRes is still not working in macOS Sequoia 15.3.

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