cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EOS VR Utility bug after updating to macOS 15.2

EscapeVR
Apprentice

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly. 

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

56 REPLIES 56

Your situation is exactly the same as mine except I have the R5 C and I also did point out that this would occur with someone buying new equipment and not able to use it at all, and low and behold, that is you.  This is very very very expensive hardware that cannot be utilized right now and that is so unfortunate.  I understand new hardware not working with old software, but this is the reverse and honestly unacceptable.  They need to be ahead of the curve on this as there is already a stigma that hovers over this company based on its unwillingness to let third party lens manufacturers make glass for their full frame mirrorless lineup.  The few lenses Sigma is able to make for the RF-S system does not count in my opinion.  We are here because we like the build quality, the color science, the technology, and the end result.  We are not here because we like the price or the delays in resolution to something that should be a non issue, honestly.  Sorry, I digress but this is super frustrating.

SpagVR
Apprentice

FYI: The export to ProRes is still not working in macOS Sequoia 15.3.

I was fortunate that I had a second machine that I had not upgraded that was still running Sonoma. Some in this thread have downgraded from Sequoia back to Sonoma. It's a solution, but not ideal if you are trying to take advantage of the latest macOS features. 

Betas for Sequoia are available from Apple WWDC's which is June, so it's revealing a significant  weakness in Canon's software engineering rigour.  They aren't proactively testing against new OSes.

Yea, clearly!

Any updates at all? Like time frame to fix this? Will it be fixed next week, or do we have to wait 2 more months?

I need to decide if I buy a used laptop with the older operating system on it to be able to continue editing my footage or not.

This is taking much too long to fix, and Canon is leaving us all in the dark about progress.

dd_chroma
Enthusiast

Just received this to my support ticket.

"We are expecting an updated version of the VR Utility this week."

Start preparing your media for testing! We might have a solution this week.

Did you ask for a refund for the months it wasnt working?

This is great news!!!

New version is available now. I just downloaded and it seems to be working fine again at least on my M3 Max MacBook Pro running Sequoia 15.3. Very nice to have it working again. Thank You! 

I see version 1.5.11 (Mac). Is this the version you are using as well?

Announcements