EOS VR Utility bug after updating to macOS 15.2

[EscapeVR]

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly. 

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

[dd_chroma]

I had another machine running Sonoma. On Sonoma, the stall bug doesn't appear. 

Definitely stalls on Sequoia.

[mileszhou]

I have the same issue with the macOS 15.2/version 1.5.11. I'm attaching the Activity Monitor's Sample + Open file list for your reference. You may be able to symbolize the document and trace the stack to see what has gone wrong. It hung quickly after it started processing (one minute entering the process). When it hung, the CPU was 100.0% and GPU dropped to 0, while it started with CPU about 450% and GPU 60%.

Hope the info helps, and hope to get a fix quickly. DPX's size is huge, and H264's quality is bad. We need ProRes.

[dd_chroma]

Agree with adding ProRes to the VR workflow. Just tested using ProRes on an Atomos, the EOS VR Utility doesn't like the format as input. Haven't yet found the right combination of conversions to make the Utility happy to recognise.

Have to go back to capturing on the internal card.

[mileszhou]

Sorry; forgot to attach the Sample. Here is it: https://drive.google.com/file/d/1bdHov3ijYPcFYN99Pi8pXSmVSBW9zqtQ/view?usp=share_link

[RacerX135]

I have the same issue. After a few months of waiting for a fix I will be rolling back to Sonoma so I can use the utility again. It works on my Windows machines but I can not export to ProRes or Apple Spatial videos on the Windows apps.

PS: I use the two R7 dual lenses and the issue persists with files from each lens.

[huangyi]

This also happened to me, and I can’t operate it at all. It’s extremely frustrating. I really hope Canon can fix this soon.

I’m using a MacBook Pro with an M3 Max chip.

[dd_chroma]

You're on Sequoia, right @huangyi?

[huangyi]

Yes, Sequoia 15.2.

[RacerX135]

Rolled back to Sonoma and all is fine now. 

[sl0throp]

Any word on this? We are having this issue as well.