EOS Utility not working with Windows 10

[almaniac]

Hi all, 

  I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8:

http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189

After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera.  I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.

Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again.  There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.

[HighSierra]

EOS Utility V3 only supports 1D X, 1D C, 5D Mark III, 6D and 7D Mark II, according to the manual.

[Tomski]

Sure and I need it for my 6D

[HighSierra]

@Tomski Have you tried version 2? It is supposed to support 6D.

[Tomski]

@HighSierra Thanks for your thoughts.

It is the EOS Utility Launcher that is not working.

The point is that Canon has to start working on the problem.

There is third party software out there that is working.

But we have payed a lot of money for Canon hard and software - so I think we should ask Canon to get moving.

[HighSierra]

" so I think we should ask Canon to get moving."

X2

[Mykolas]

Hello all!

The latest versions of EOS Utility 2 and EOS Utility 3 are compatible with Windows 10.  We even posted new updates on the 20th on our website for EOS Utility 2.14.20 and EOS Utility 3.2.20.  These updates can be downloaded from our website HERE.

If you are outside of the United States and are still experiencing difficulties with the software, we would like to get this resolved for you.  Please contact Canon in your region/country by going to www.canon.com, then selecting the appropriate region and country you are located in.

[pausau46]

I did update my version earlier this week.

As I mentioned above: EOS Utility works ONLY if I unplug all my other usb devices (memory sticks & HDD).

I tried uninstalling EVERYTHING and reinstalling, but as you well know, the update files will not REINSTALL software, it will only update. CANON should really have a software installer available, not only an updater.

This is unacceptable.

[Tomski]

@Mike.

The updates just as the versions before do not work - The EOS Utility Launcher is not working in Windows 10.

How much more people need to make that point?

Mike don't give me the advise to contact local support, the software is not working around the globe.

This is a Canon global problem therefore YOU Canon people need to communicate this in your organization.

So far I have not seen a reaction from Canon support that would aknowledge that the software is not working and that action is beeing taken to resolve this issue.

Why are you waiting ? 

[Stephen]

Hello pausau46 and Tomski,

Canon USA has tested the software with Windows 10 and our cameras, and it works as it should for us. If you are having problems, you will want to  contact technical support to determine why you are having problems.

Be aware that the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide direct support for Canon products and software that are manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

While you are free to discuss Canon products and software sold and used outside of the United States, please be aware that you will not receive support directly from Canon USA.

[Tomski]

As I said Canon refuses to see the problem.

They think people all over the world who complain about this issue are stupid.

I'm sure Canon tested but reality is the software does not work in real life and it is Canon who should change this.

Again this is not a local problem people all over the world have this problem, it is YOUR responsibility as Canon employee to communicate this within your organization - just start in the US, this will eventually help to come to a better software.

But do not tell us that the software is tested or that we need to contact our local support - that is not helping.

Unless you want to damage the reputation of Canon.