EOS Rebel T5 Software Question

[piphiangel80]

I had not used my camera in awhile due to the pandemic and decreased travel, along with increased use of my iPhone.  I recently took pictures at my niece's graduation and realized that I did not have the software downloaded on my new computer.  I have tried downloading the software that I can find but am unable to open and download the pictures.  Can someone confirm that I am using the correct download or if anyone else has had this problem.  I hate for them to have this delay, and Canon has not been helpful so far.

[kvbarkley]

What kind of computer? Which OS?

Generally you don't need any software. You can either plug it in via USB, or use a card reader.

[piphiangel80]

I have a MacBook Pro, operating on Monterey.  I had used it previously on my older MacBook.

[kvbarkley · Accepted solution]

No software needed. Launch Image Capture and plug in the camera. the rest should be obvious.

[piphiangel80]

Thank you.  It did work once I pulled up Image Capture.

[kvbarkley]

Sometimes Image Capture needs a kick in the pants.