01-07-2021 03:01 PM
Image.canon is working without issue with my Canon Powershot ELPH 360 HS. Where my problem is, is in the "Downloader for image.canon (https://image.canon/st/en/auto-download.html). It used to work on my computer but now says "Failed to connect to the server". I'm sure this message is because I'm not signed in. When I click "User Authentication" I get "An unexpected error occured". I've uninstalled, reinstalled the software, tried to run as administrator and in compatibilty mode (even though it is compatible with Windows 10). I tried Canon support but they are no help and have exhausted my Google search with no solution. I'm hoping you guys have any idea what I could do. Please and thank you!
02-12-2021 02:54 AM
That does sound a little odd especially based on the troubleshootign you've done. At that point I would guess it is a problem on the other end but it doesn't seem like a lot of other people are experiencing this. Since it is an authentication issue, I wonder if resetting your password would help.
05-26-2021 02:46 PM
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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