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Download software for os sierra v.12

rocketmann
Contributor

Hi. I'm new to forum. Just purchased refurbished G16 and can't download images inspite of downloading digital photo professional. Any suggestions? Thanks!

4 REPLIES 4

jrhoffman75
Legend

DPP isn't a downloader. You should download via Image Capture. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

rocketmann
Contributor
Thanks so much for that clarification. I have downloaded and installed. The G16 i.d.ed my computer and the camera sees the access point (I think) at least it shows it on the list of access points. When I try to link camera to Image Cature it opens with a window that says Camera not connected.
Suggestions? How do I confirm that the camera is seeing the access point? Thanks again for your help.

I don't know that Image capture works via wifi. (I don't connect via wifi.)

 

There are compatabiliy issues with Canon software and Sierra. You probably should call Canon at 1-800-OK-CANON.

 

http://www.canon-europe.com/support/consumer_products/operating_system_information/?=j+e

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

rocketmann
Contributor
Thanks. Will call.
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