Digital Photo Professional: Blue buffering spinning wheel and a flashing white cursor arrow

[Dick_Davis]

I've been having a long-time ... 10 months?... issue with Version 4.18.10. Opening DPP up I get a combination of a blue buffering spinning wheel and a flashing white cursor arrow. This goes on for 4? minutes. I have to wait until it stops before I can begin editing. This will also appear during editing. Technical support has been ... unfortunately ... less than supportive. I just discovered the newer Ver4.19.10 version. I'm wondering if anyone has had this similar issue. Let's see what happens with the newer version. I've had a Canon camera for 60+ years and would be disappointed if I had to switch.  

[March411]

Are you running a Windows or Mac operating system.

I am currently running V4.19.10 on a Win 11 machine and it runs pretty smoothly stand alone. If I have PS and Topaz running I lose some speed, but then they are are slow.

[Dick_Davis]

I'm curious as to your 2nd paragraph. How was it that I did not meet your expectations?

Thank you.

[March411]

You did perfectly Dick_Davis 😊

That is my permanent signature line and directed to all on the world wide web.

[Dick_Davis]

👍gotcha

[justadude]

I'm running DPP 4.18.1 on a newer Mac.  It can be the only program open, and it is sluggish.  On the other hand I can open Photoshop, Lightroom, SilverFast 9 (for film scans), Apple Music, and a browser all at the same time, and they all are lightning fast.  I'm not sure what it is about that program, but some of us find it slooooow, which is too bad because other than that, it's a good program.

[Dick_Davis]

TY justadude

[shadowsports]

Greetings,

60+years?  As in Canonflex R2000.

What camera are you shooting with now?

Can you provide your system specs?  Brand, and  model of your computer, processor speed, OS and the amount of installed memory, etc.  

I would suggest uninstalling your current version of DPP, restarting and installing a fresh copy of DPP v4.19.10.

Let us know how it goes.

[justadude]

Hey Rick, I read your comment, and it made me wonder if the 4.19.10 version would solve the sluggish issues I've had on the past two Macs.  Currently I'm running the Mac desktop on an M2 chip, 32GB of ram, and the latest OS.  So I did the uninstall - shut down and waited a few minutes, started up and installed the newest version of DPP - and it is still fairly sluggish (and the only thing running at the time I tested it).  I have a photographer buddy who also has the same issues with it... however I know most people have great luck with this program running at a normal speed.  So I'm guessing there might be a few more than the two of us (my buddy and I) who just can't get DPP running up to speed.  Best guess is there has to be something running in the background that I am unaware of that is causing this issue.  Might be true for the OP as well?

Thankfully I reply on LR and PS for most of my editing.  I only use DPP on occasion because it does a better job on white balance the native RAW files for any of my infrared photography.

[Dick_Davis]

TY justadude. I only have DPP for editing. It just seemed like it has slowed down considerably over the past 8 or so months. I have lots of free space on my drive.