DPP4 Raw Movie Tool won't work for R5 .crm movie file on Mac?

[usern4cc]

I want to play the R5 .crm movie (8K raw) which I've downloaded to my Mac.

But the movie tool says:

"Cannot start RAW movie tool. Check the operating environment."

I am running DPP version 4.12.60.0

My Mac is running version 10.14.6

Does anyone know how to fix this?

[jrhoffman75]

Do you meet the specifications here:

[usern4cc]

Yes, I meet all of those requirements.

[jrhoffman75]

Give Canon a call at 1-800-OK-CANON

[usern4cc]

OK - I'll try calling them.  Thanks for posting their phone #.