11-21-2023 07:45 PM
I'm running DPP Version 4.18.1.0 on macOS Sonoma 14.1.1 (on a Mac mini M2 (2023)).
After uploading an HDR HEIC (.HIF) image (from an EOS R5 camera) using the EOS Utility 3, I scaled the image using the macOS Preview application in order to reduce the resolution by a factor of 2/3. When I launched DPP (which was pointing to the folder that contained the original image and subsequently contained the edited image), the program immediately crashed. I suspect an incompatibility between Canon's and Apple's implementation of the HDR HEIC standard.
- Pie Lover
P.S. Although I didn't try it, scaling the image using DPP (rather than Preview) should work as expected.
Solved! Go to Solution.
12-01-2023 08:47 PM
Canon customer support has indicated that the current version (4.18.1.0) of DPP is not compatible with macOS 14 (Sonoma). An updated version will be posted to the support site once available.
- Pie Lover
12-01-2023 08:47 PM
Canon customer support has indicated that the current version (4.18.1.0) of DPP is not compatible with macOS 14 (Sonoma). An updated version will be posted to the support site once available.
- Pie Lover
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.