Convert and Save on DPP 4.21.11 and 4.19.x does not work on Mac M2 with Sonoma

[aidnani1]

Hello,

I have many issues with DPP on Mac M2 with Sonoma. 

First the application would launch and crash every time. Through various searches I found out that it could be a permissions issue, so now I just launch it with root permissions. That helped me get past the launch problem. 

Now I am facing issues converting and saving the images. I tried multiple different things

- Gave Full Disk access to DPP

- Gave specific folder permissions to DPP

- Tried Batch save

- Tried different file names

I don't even see any errors thrown by DPP. It just sits there doing nothing. I even left it running all night. None of the above worked. While Convert and Save / Batch don't seem to do anything, I am able to save changes to Raw images, so I don't think it is a permissions issue.

Has anyone else faced this problem? How did you fix it?

[johnrmoyer]

wild guess

Have you tried clearing the DPP disk cache? The cache would not be used for the raw files.

[aidnani1]

Just tried that. Still no difference. 
DPP still crashes when I launch it normally, but launches fine if I launch it with root permissions using sudo. Convert and Save and Batch still produce nothing. 😞

[aidnani1]

I was able to finally solve the problem. I found this solution on another forum so putting it here for people who face this problem in future. On your Mac create a new user account with 'Administrator' privileges. Switch to the new user account and install DPP through that account. Now when you launch DPP in the new account it will most likely work. Come back to your original account and launch DPP. If it still doesn't work find all canon related files on your Mac and remove them. Also move your Pictures to some other folder. In my case one of the Picture folders was the reason for crash. I have kept the offending folder out of my Pictures folder now.