Canon camera and macOS Big Sur

[Yvente]

I can not import anymore my photos (tooken with my Canon Rebel T7i) to my Mac Book Pro since the last version of macOS have been installed (macOS Big Sur 11.1).

I have asked Apple about this problem on their Apple community forum, link here:

https://discussions.apple.com/thread/252247293

I have also get a call from one of their senoir technicain and the problem might be from Canon where an update must be done to every Canon cameras in order to be compatible with macOS Big Sur.

Any idea to how to fix thos problem ? Thank you

[Yvente · Accepted solution]

Yessssssss problem solved using EOS Utility 3

The appropriate link to instal EOS Utility 3 for Rebel T7i was here:

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-utility

than here:

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/eos-dslr-and-mirrorless-ca...

Software to instal:

EOS Utility 3.13.10 for macOS

Some print screen to help

In french it look like (when the camera is connected)

Thank you guys for your precious help !!!!!!!!

[Mattphoff]

I just purchased a Rebel T8i.  Having all sorts of problems connecting the camera to my Macbook Pro running Big Sur and operating on Apple Silicon (M1). The ESO Utility version suggested as a fix in this thread (3.13.10) will not install on my macbook.  Additionally, Apple Image Capture does not recognize the camera.  Anyone experiencing the same issues?  Thanks.

[Tobin]

I'm haveing the same trouble connecting my new Rebel T8i to my Mac OS Big Sur 11.2.1, it won't recognize it when it is plugged into the computer.  I tried using the wifi from the camera but the manual states I need Canon app/software but when I go to the EOS Utility to download the software after choosing Mac OS Big Sur it states that "there is no software for the version you selected" and when I looked for drivers it states that "there is no driver for the os version you selected. The driver may be included in your os or you may not need a driver".  

[jrhoffman75]

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@Tobin wrote:

I'm haveing the same trouble connecting my new Rebel T8i to my Mac OS Big Sur 11.2.1, it won't recognize it when it is plugged into the computer.  I tried using the wifi from the camera but the manual states I need Canon app/software but when I go to the EOS Utility to download the software after choosing Mac OS Big Sur it states that "there is no software for the version you selected" and when I looked for drivers it states that "there is no driver for the os version you selected. The driver may be included in your os or you may not need a driver".  

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Welcome to the forum.

1. If you select the Image capture app is the camera recognized?

2. If you go to the Catalina download page you will see all the apps. You could download from there. All the apps I downloaded from that page work on my MacBook Air.

3. There are no drivers required for the camera for any OS software version.

[Tobin]

Thank you for your help.

I chose MacOS Catalina and see the list.

Do you know which one(s) I should download in order to fix my problem?

Thanks!

[jrhoffman75]

EOS Utility is for controlling camera and downloading images. Digital Photo Professional is for processing images. 

[laurie70D]

Unfortunately I still cannot get my 70D camera to be recognized when tethered to my Macbook which  is running Big Sur 11.5.2.....

Any advice?  I need to do this for a class so I need to get this figured out ASAP.  Thanks!

[jmerk1]

Sept 3, 2021 - I have a M50 and have the same exact problems. Can't connect with USB, as Image Capture won't recognize. I can't download any of the EOS Utiliites either. The Installer crashes on installation. Neither the 3.13.20 or 3.13.30 will install. Same issue, the installer crashes. Have you had any responses to these issues? Thanks

[Yvente]

Have you follow my instructions above:

https://community.usa.canon.com/t5/Software/Canon-camera-and-macOS-Big-Sur/m-p/330305/highlight/true...

You have to select the appropriate EOS Utility for your Canon model.

[laurie70D]

Okay, after digging for answers... I figured out how to make it work.  Two things... #1, my WiFi on my camera was set to "enable.".... once I swtiched it to "disable" it connected AND then the EOS Utlity 3 which didn't work, somehow dropped down to EOS Utllity 2 and now it works great.  I don't exactly know how it changed versions automatically but I'm really happy I got it working.  

Let me know if that helps you.