Canon R3 Raw files not working anymore with Apple Photos

[AndyDado]

Hello community!

After nearly 2 years of usage without any problem, my R3 RAW files do not work anymore in Apple Photos (since July 2024)

I have tried downloading the files on my MacBookPro (Sonoma) and Iphone, the files are imported but do not show on preview and cannot be open by Photos.

Any possible solution?

Thanks a lot

Andrea

[kvbarkley]

This has been reported on the Apple board, too.

Send Apple feedback:

https://www.apple.com/feedback/

[ppina]

All my photos from the R3 that were in Apple Photos and icloud are now uneditable.

I started having this problem at the end of June.

Photos of the R5 I don't have this problem

For me this problem is very serious. I don't have any problems with Adobe programmes. I've already called Apple support but they haven't done anything yet. This kind of problem in a company like Apple is unfortunate.

[kvbarkley]

Apple RAW support has been going downhill since Aperture. I think it would be wise to not depend on them, and have a backup plan for the future.

It's mysterious, since most people report (but they usually do!) that they did nothing to cause the support to break.

[migs25]

Hi, I've just found this thread and I'm having exactly the same problems. Did you get any joy with Apple support?

Many thanks

[ppina]

No replay from Apple.

[migs25]

Okay, many thanks. I'll contact them.