Canon Camera Connect "Already connected" error

[lukesouthern]

Anyone else getting this every two seconds while remote shooting?

 

[Waddizzle]

Welcome to the coy!

No, that’s a new one. Do you carry more than one camera or phone?

Are there any other people nearby that have Canon gear?

[lukesouthern]

I only have one phone, but I do have an RP I connect to as well. It was off at the time entirely. I also turned off my home wifi as to not let the phone auto-connect. I'm on an acre, so no one else in range, likely.

[shadowsports]

Greetings,

I have multiple camera profiles saved in my CC App.  You can only make one connection at a time.  I've not seen this error either.  I've tested the CC App to for remote shooting on both devices, but again, have never seen that.

Did you by chance change the name of the camera (custom name)?

I would suggest removing the existing camera profile from the CC App and repairing from scratch.  Do that from the Hamburger Menu > Managed Registered Cameras.  😀

Let us know what happens. 

[lukesouthern]

Thank you, I have a custom name for it for sure and it reads it just fine. The connection works well EXCEPT this notification comes up every 1-2 seconds during live shooting. It doesn't do it during viewing of the gallery. I have tried deleting and starting fresh, but it persists. It did this to me for my RP months ago as well, and then it stopped.

It's like something keeps pinging the app to make a new connection when I'm already connected.

[shadowsports]

@lukesouthern 

What brand /model mobile device are you using?  IOS or Android?  OS version is?

Is there a VPN involved?

Also, are there any accessories attached to the camera?

[lukesouthern]

R5 Mkii is connected to my Pixel 9 Pro XL and all are up to date.

Wi-Fi/Bluetooth standard connection. No VPN. The only attachment is a Godox flash trigger (x3).

[shadowsports]

Thanks for the information it's helpful. 

First thing to try.  Take the flash trigger out of the equation.  Please turn it off and remove it from the camera.  Then retest.  Remove the saved wireless profile for the camera too on your P9 in wi-fi.  Result?

I'm glad you like your custom name (camera) but we have seen them cause issues before.  I would delete the saved camera profile from the app as mentioned above, then reset the communication settings on the camera.  This is on the Communication menu tab 4

https://cam.start.canon/en/C017/manual/html/UG-06_Network_0320.html

Once complete, re-pair and retest with default camera name.  Hoping one of these two things helps🤞