09-27-2019 04:23 PM
A few months ago I thought I'd try to transfer my photos from EOS R via Canon Camera Connect. I guess something went wrong because it only copied 1 photo out of 100+ . It was stuck on 1 of XXX so I stoped it. The result was over three thousand empty Canon EOS R photo folders. Yes I can delete them 1 at a time, but that would take years. Since Camera Connect put them there is there anything Canon can do to delete them? I've tried a dozen suggestions but non work. Can you create a new app to check if empty canon folders exist and if so then delete all them.
Solved! Go to Solution.
09-29-2019 12:49 AM
Hey there,
The most successful solution I have heard to something like this is making sure your iCloud account is set up to mirror the files on your phone and then batch delete them from a computer via iCloud. Since iPhones don't have a mass selector function for deleting file folders there is not really an easy way to do this directly from the phone aside from what you already mentioned which may take forever, but the iCloud method seems to have worked for a lot of people.
09-29-2019 05:42 PM
Thanks for the quick response. It worked. What I did was:
Copied all my pictures, except a hand full, from iphone to backups.
Turned on iCloud on my iphone and then on my mac.
After 10 minutes or so all the images were up on iCloud. I only had a few images on phone so it would not take very long.
Logged into icloud and selected My Albums on the left side of screen.
On the right side showed all 2200 EOS R albums.
I selected first one and scrolled down to last one.
I selected trash can at top right and it took about a minute and they were gone.
About two minutes later they were all gone from my iphone.
Thanks again.
09-29-2019 12:49 AM
Hey there,
The most successful solution I have heard to something like this is making sure your iCloud account is set up to mirror the files on your phone and then batch delete them from a computer via iCloud. Since iPhones don't have a mass selector function for deleting file folders there is not really an easy way to do this directly from the phone aside from what you already mentioned which may take forever, but the iCloud method seems to have worked for a lot of people.
09-29-2019 05:42 PM
Thanks for the quick response. It worked. What I did was:
Copied all my pictures, except a hand full, from iphone to backups.
Turned on iCloud on my iphone and then on my mac.
After 10 minutes or so all the images were up on iCloud. I only had a few images on phone so it would not take very long.
Logged into icloud and selected My Albums on the left side of screen.
On the right side showed all 2200 EOS R albums.
I selected first one and scrolled down to last one.
I selected trash can at top right and it took about a minute and they were gone.
About two minutes later they were all gone from my iphone.
Thanks again.
01-08-2020 10:37 AM
This is not really a solution. It is a work-around for a sloppy Canon Connect app that has created this problem for some time. Canon needs to fix this so we don't end up with thousands of empty albums on our iPhones. Lazy!
02-04-2022 10:57 PM
Well it’s February 2022 and the Canon connect app is still broken!! I see absolutely no attempt be Canon to fix what should be a simple fix. Is there another App we can use to transfer photos from a Canon camera because theirs is an embarrassment!! I would never recommend anyone but a canon camera until this issue is fixed.
04-02-2020 08:41 AM
Canon Camera Connect has created 6458 empty albums on my phone that is replicated to Icloud. Thay are so many that Icloud can not cope with it and crashed or freezes. This mean I can not delete them in Icloud as per propesed work around. So this app has destroyed my albums function om my Iphone and Icloud. Talkde to Apple thay can not help. How do I fix this problem?
01-06-2022 10:56 AM
The problem: THOUSANDS of empty “albums” on my 6th Generation iPad with iOS 15.1 after recently downloading photos from my Canon Rebel EOS SL2 using Canon Connect WiFi — and having pulled my hair out trying unsuccessfully to use various suggestions here and elsewhere;
Goal: Get rid of the empty EOS Rebel SL2 albums without deleting my pictures from my iPad nor from iCloud;
Solution: here’s what FINALLY did the trick for me:
SETTINGS
Click on YOUR NAME
Click on ICLOUD
Click on PHOTOS
Turn OFF iCloud Photos. It will warn you about removing photos. Click on Continue. Wait a couple of minutes, then turn it back on.
Voila! At last, all the empty Canon albums were gone and my photos were still on my iPad.
02-04-2022 10:49 PM
So you managed to delete the albums created by the Canon bug, but how do you stop that app from doing it again every time you connect???
02-04-2022 11:10 PM
After I got the folders deleted, I never use Canon Connect to transfer my files. I use a SD card reader.
02-04-2022 11:17 PM
Thanks , but that defeats the purpose of buying a camera with a Wi-Fi connect feature!!
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.