Cannot connect EOS Rebel T7 to Mac using EOS Utility

[cburau]

I am trying to connect my EOS Rebel t7 to my MacBook. I have downloaded the eum5.15.10 installer and disabled the WiFi connection on my camera. When I click on the installed utility, this window appears: 

 I can't figure out what I am doing wrong and would love some help with this. Thanks.

[Mark35mmF2 · Accepted solution]

Hi,

Once you connect the USB cable from the camera to the computer and power it on the program will typically launch on its own once it recognizes the USB connection. If that does not happen and it still won't recognize the connection when you manually open it the next step would be to check if the USB connection is active by opening the program called Image Capture built into the Mac operating system. If the USB connection is active you will see the camera as a device which you can import images from. If the camera is not recognized here then the USB connection is not working properly, a different USB port or cable would typically resolve the issue.

[Mark35mmF2 · Accepted solution]

Hi,

Once you connect the USB cable from the camera to the computer and power it on the program will typically launch on its own once it recognizes the USB connection. If that does not happen and it still won't recognize the connection when you manually open it the next step would be to check if the USB connection is active by opening the program called Image Capture built into the Mac operating system. If the USB connection is active you will see the camera as a device which you can import images from. If the camera is not recognized here then the USB connection is not working properly, a different USB port or cable would typically resolve the issue.

[wchettel]

Hi cburau,

Try a different cable. You may be using a cable that was made for charging only, not file transfer.

[Waddizzle · Accepted solution]

You need to close that app.  On some machines the EOS Launcher chooses to open the LAN Utility when you connect with a USB cable.  The EOS Utility 2/3 just needs a jump start and must be started manually the first time it runs.