I recently purchased a Canon Vixia HF R40. The big selling point of this camera is that you could use your iphone as a remote as well as wirelessly connect your camera to upload to the web (facebook, youtube, etc).
I am so frustrated, I have been trying for days to get this camera working properly and its just not doing everything I want that's advertised on your website and was explained to me in the Best Buy store where I purchased.
The whole reason I purchased this model and your brand was because I was told Canons are like the "Apple Computers" of the camera world. They just work. No fussing, no confusion, no BS. All I have is confusion, BS and nothing working.
Even if you don't own the Pixela app, I would imagine you have some influence over this, can you PLEASE ask them to fix their app so it works on iOS7.
If I don't get help in the next few days I'll be returning this camera and going with another brand. I'm really disappointed.
Also, I should add so you have the errors or things I'm not getting as follows.
When I go the home button on the screen and try to choose the setting for Remote Control + Streaming it doesn't let me select. That's when I popped into best buy and they told me that its because I can't connect with Camera Access app because I'm on iOS7.
The other thing you all need to update is your manuals, the icons in your manuals don't match whats actually on the camera so it makes it confusing.
Glad to read you find a way to do what you want.
I was just going to point out that you posted in a camera "software" message forum. There is a "camcorder" forum which would probably get visibility with more users of your camcorder.
(Although you can just go to the top of the Canon Forum page (where it lists all forums) and you'll see it on the list.
The forums are really a user-community, so when you post and get replies, they're coming (mostly) from other users just like you. Canon has moderators but the forum is mostly intended for community support. To get direct support from Canon it's best to call their support number.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM