Camera Connect failed to save images

[ccoy]

Camera Connect App Version: 2.3.20.24 (build 967)

IOS version: 12.1

The phone is able to connect to camera, and images on camera can be displayed. 

However it failed to save images to phone.

I tried the followings but not work. 

- Delete and reinstall the app

- Reset wi-di setting on camera

Anyone can advise?

Thanks

[Jewels]

Has anyone been able to resolve this issue?? Very frustrating! I have been using the EOS remote app for a couple of years and have never had an issue with it until yesterday. When I click on an image to save it, it says Failed to save image.

I have tried everything...shut everything down. Deleted app reinstalled app. WiFi connections... I have no clue!

can someone please let me know if you have had this same problem and have resolved the issue?

[Jewels]

Were you ever able to resolve the issue? I have the same problem.

[Ejluzar]

Same problem and Canon is no help

[boneo]

It had something to do with iOS 12.00.xx prior to iOS 12.3.1 on my iphone 8s+..  My old iphone 6s+ with IOS 11.xx.xx did not do that. All I did was update the iOS of 8s+.  You may need to update your camera firmware and the Canon app.

[Ejluzar]

YES! I updated my iPhone XS to IOS 13.1 and all of a sudden the older EOS Remote was able to save photos to my phone. I have not tried the newer Cannon Connect to see if it works.

[JustinLMT]

Hello, I need help with this too. All of a sudden the Camera Connect app will not save images. I was able to do this just a few days ago, but now nothing will fix it. I have deleted and reloaded the app. I have enabled all of its permission in advanced settings. I have an Android phone and there was no recent update. I need this feature to work because I specifically chose a WiFi enabled camera to be able to quickly connect to my phone. I have not seen a reasonable answer to this problem yet.

thank you!

[JustinLMT]

I just started the same issue today exactly as you described and I tried all those things also. It is VERY frustrating! I have an Android phone and there wasn’t a recent update. A few days ago I was able to save images and now it simply won’t. Can anyone help?!!