Camera Connect App User Guide

[npsit]

Where is the User Guide for the Camera Connect App? Also, why doesn't his app transfer images with the location information?

That being said, I have successfully installed and used the app with my G7X. My informal User Guide for using this app is as follows. Any suggested "improvements" to this guide would be appreciated.

Getting Started and 1st Time Connecting

1. Install the "Canon Camera Connect" app on your smartphone.
2. On your camera in the "Change Camera Settings" Menu, select "Wi-Fi Settings"

• Select "Reset Settings" to set the Wi-Fi settings to the default. (I suggest this just to make sure all settings are cleared).
• Turn Password to "On" (if desired).
• Select "Change Device Nickname" and enter a name for your camera, i.e., “My Camera”.
• Exit Camera Settings menu.

1. Close the Camera Connect app if it is still open on your smartphone.
2. Press the "Mobile Device Connect" button on camera.
3. Register a designation for one-touch connection by selecting smartphone symbol.
4. On your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot from list.
5. Using the password displayed on the camera, enter the password on your phone's Wi-Fi setting (if password is turned on in item 2 above).
6. Be patient waiting for camera/phone to make a Wi-Fi connection.
7. Once connected, launch Camera Connect app on your smartphone. Note:Things seem to work best if you launch the app after you have connected to the camera Wi-Fi.
8. Select your device on the camera,i.e., "iPhone" in my case.
9. If everything is connected properly, the smartphone app should show your camera's name at the bottom of the app screen (Success!). Note: if you press the ON/OFF button on your camera, the connection will be lost. Now you should now only work within the phone app.After you have completed the Getting Started steps above, in the future you only need to do the following steps to use Camera Connect.

Connecting to Camera

1. Close Canon Camera Connect app if it is still open on your smartphone.
2. Press "Mobile Device Connect" button on camera.
3. Using your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot.
4. Once connected, launch Camera Connect app on your smartphone. Note: It seems that things work best when you launch the app after you have connected to camera Wi-Fi.
5. The camera/phone should automatically connect.Camera Connect has three button options, “Images on camera”, “Remote Shooting”, and “Location information”.Images on camera
6. Use this selection to transfer images from the camera to your phone.

Using the Camera Connect App

1. Connect the camera to your phone and launch Camera Connect app.
2. Select “Images on camera” button on the app.
3. Camera images will be displayed on the phone. Note: If you have added location information to photos, a small satellite symbol will be displayed in the top left corner of each photo that has gps data attached.
4. Select a photo you wish to transfer and then hit phone symbol on the bottom of the screen to transfer image. Note: I haven't yet figured out how to transfer several images a once.
5. When transferring photos via this option in Camera Connect, location information is not transferred (see comments below in "Location information" section.Remote Shooting
6. Use this selection to remotely operate the camera with your phone.

Remote Shooting 

1. Connect the camera to your phone and launch Camera Connect app.
2. Select “Remote Shooting” button on the app.
3. The camera lens will automatically come out and a live image will be displayed on the phone.
4. You can zoom in/out and trigger the shutter via your Camera Connect app.
5. When operating via Remote Shooting, the camera only works in “P” mode.
6. Movie recording is not possible in Remote Shooting.Location information
7. Use this selection to add the location information to images on the camera. The process involves first telling your phone to start logging locations, by date and time, and then later adding this location information to images with matching dates and time. For this feature to work, the camera needs to have the same date and time as your phone (Use camera Settings to change the date and time on your camera). There are two choices within the Location Information:

• Begin (End) Logging: Select this button to start or stop you camera from logging location information. You need to start the logging prior to taking photos that you wish to tag with location information. Note that you do not need to have the camera connected for this step and the logging will continue even when the Camera Connect app is closed. Also note that phone logging will increase the battery usage on your phone. After you have taken your photos with your camera, select End Logging to stop phone logging.
• Send Location Information: Connect the camera to your phone (Make sure you have already closed the app on your phone before starting the connect steps) and select this button to add location information to images taken on the camera while your phone was set to location logging. After you have done this, you can go to “Images on the Camera” button to review the images – Those with location information will have a small satellite symbol displayed on the top left of the screen. Note that all photos transferred with the “Images on the Camera” transfer function will not transfer the logging information. You need to transfer the images directly off the SD Card via an SD card camera reader cable to your phone or to your computer in order to transfer the images with location information. (Hopefully Canon will change this limitation some day)

[RobertTheFat]

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help_plz wrote:

Hi there, I don't know if anyone is still checking this page but I need some help connecting my galaxy s8 to my EOS 60D. The camera doen't have wifi capabilities but I have a cable theat can connect my camera to my phone. Can anyone just let me know if it is even possible to connect them without wifi? And if so, how?

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In principle, you could connect a cell phone to a computer via its micro-USB port. (How exactly to effect a data transfer in any given case is another matter.) But if you bought the phone from a service provider, its operating system has probably been crippled to prevent any USB data transfer, because they want you to have to transfer the data over their network.

All that aside, connecting the phone to a camera would be trickier, since neither the camera nor the phone has a "Type A" USB interface.  You might be able to do it via a USB hub, but it's unlikely to be simple to set up.

[help_plz]

Thanks for the fast response, I can transfer data via the cable just fine, it just is that the app requires a wifi connection. I was wondering of there is any way to get the app configured to my camera only using a hardwired connection. putting a cable into both my camera and phone is not a problem for me, in fact if I have it plugged in, all that it does it charge the phone battery off of the camera battery. I just would like to know how to set up the app so that it can connect to my phone.
Thank you

[sanderweston]

I am having a very frustrating problem. 

My wife and i have been able to use the camera connect app many times to connect to our eos t6i and transfer images from the "Images on camera" function but now every time i open it, it doesn't show any images. the camera settings are set to "allow all images" to be viewed and i can use the remote function with no problems. i have reset all the settings, deleted and redownloaded the app. restarted my phone and restarted my camera and have followed the user guide exactly several times! what can i still not view any images?!?!

please help!

Sander. 

[Baobeizy]

I'm experiencing the same issue on my EOS M100.
I'm unable to view "Images on Camera" function as it will disconnect each time.

I'm able to use the other functions but after resetting network and reinstalling the app, connecting to "Images on Camera" results in a disconnect. I'm using both iPad on iOS 11 and Samsung S7 on Android.
I contacted Canon via email and they told me that it was probably a "software issue" on Androids side even though I'm experiencing this issue on iOS as well.

How to fix? I've connected successfully via bluetooth, NFC, and WiFi but always unable to view Images on Camera.

Help!

[samlwill]

I have a problem when it comes to hooking up to the camera's hotspot. First off, I should tell you what camera I have and that the PowerShot SX530 HS. Whenever and wherever I connect my phone to the camera, it says that the hotspot is an "unsecured network". So because this happens, I cannot use the Canon Camera app on my phone and send the photos onto my phone. Is there a way I can make the hotspot a "secured network" intead of "unsecured"? Thank you so much!

[Dharlinaaa]

Can you help me? My PowerShot SX610HS Camera automatically turning on and searching for access point. Why this is happening? How to turn it off?

Thank you. 

[fschade]

Hello. I installed Canon Camera Connect on my Samsung Avant to connect to my T6i. It seems to work fine, but I can't close the app without turning off the phone.

[Tim]

Hello fschade, 

We understand that closing the app requires you to shut down the phone.  We recommend un-installing the application from your device, rebooting the mobile and then re-installing the app.  You can download the version for your mobile from a link within the Canon web site, here. 

[isurg1]

I downloaded latest version of Canon Camera Connect (2.2.20) and am using iOS 11.3.

App crashes continually immediately after opening.  Seems to be at "Allow Access to Location" option screen. 

Seems like there's an incompatibility issue w iOS 11.3.

Any experience/insights/guidance?/

Thanks!

[npsit]

I have the same versions of Camera Connect and iOS and it works fine on my iPhoneX. Try rebooting your phone and/or deleting and reloading the app. Sometimes that will clear up app problems. Also I suggest you set Camera Connect’s iOS location services to “always”. Good luck...