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EOS RP AC adapter and DC coupler won't power camera

BobSmith2
Apprentice

Asking here as I can't ask Canon customer service--I need to first register the starter kit, which doesn't come up in the search field on the MyCanon registration page, which is required in order to get customer service help..........

I have an EOS RP camera.  The Canon DC Coupler DR-E18 and Canon AC-E6N AC Adapter that came with the Canon EOS Webcam Accessories Starter Kit doesn't power the RP, even when I connect the Canon IFC-100U Interface Cable and the EOS Webcam Utility Pro is installed on my computer (not that this should matter).

Everything works with the Canon battery, but when I when use the DR-E18 and Canon AC-E6N AC Adapter, there's no power to the camera.  All items are authentic Canon accessories.

Any ideas?

Thanks

 
1 REPLY 1

BobSmith2
Apprentice

I think I might have figured it out.  I'm using an authentic Canon extension grip (I think the EG-E1) that doesn't close with the DC Coupler DR-E18 ("dummy" battery) installed due to the coupler's wire.  I've heard that Canon cameras don't turn on if the battery door isn't closed.

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