vixia hg21 will not tape

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11-18-2018 06:21 PM
Its been 4 years since using this camera but I find after charing battery the unit does not film. I can take photos, but not film.This is true whether or not I use the "record button" or the "start/stop" display below the screen. Also, there is material on the disk but it does not display. Any thought on how to get the unit to read the HD?
Thanks,
Jimt
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11-19-2018 06:22 PM - edited 11-19-2018 06:25 PM
Have you tried recording to an SDHC card to see if that will work? It is also possible that after 4 years the battery will not hold a sufficient charge to enable recording to the hard disc. Another thing to try is running the camera from the power adapter.
EOS C100 mk2 with the Canon EF-S 18-135mm IS STM and EF-S 24mm STM lenses - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24GB Ram, Win 10, Nvidia GTX 1060 6GB - DaVinci Resolve Studio 19.1.3 - Blackmagic Speed Editor - Presonus Faderport 1 - DJI Ronin S

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11-19-2018 09:46 PM
Thanks for your reply. I've tried recording to the SDHC and running with the power adapter, both meeting with negative results. There are no error messages and when I try recording there is no sound or camcorder vibration to indicate recording/working activity.
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11-21-2018 11:41 AM
Not knowing this camcorder I can only guess. As you can take and I assume, playback photos it would indicate that the HD is working. Is there a setting you have missed which enables either video or pictures to be taken, but not both at the same time?
EOS C100 mk2 with the Canon EF-S 18-135mm IS STM and EF-S 24mm STM lenses - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24GB Ram, Win 10, Nvidia GTX 1060 6GB - DaVinci Resolve Studio 19.1.3 - Blackmagic Speed Editor - Presonus Faderport 1 - DJI Ronin S

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11-21-2018 12:20 PM
No, only able to use the card for photos. I'm thinking the hard disk simply does not respond to commands and probably crashed. I am going to keep playing with it.
