Why do I get a red screen when I try to record on my Vixia HF R300

[Cactusbarb]

I got a Canon Vixia HF R 300 for Christmas. I'm trying to learn how to use it. I don't know what happened,

but when I opened the screen and hit record it turned red and beeped. The message was I couldn't record?

It's happened several times now? Is it me, or is there something wrong with my camera. Any help would be

appreciated!

Barb

[Richard]

Hi Cactusbarb,

If the LCD screen is turning red, your camcorder will require service to correct this issue.  If you're seeing the red "Rec" dot, then the recording stops, you may need to use a faster memory card.

We recommend the use of Speed Class 6 or 10 memory cards with this camcorder.

If you determine that y our camcorder requires service, please contact us at canonfriends@cits.canon.com for service options.  Let us know the model camcorder and your zip code.