When will Canon start making its’ own software for remote control since Pixela is so terrible at it?

[Rgator]

It totally sucks that Canon dares sell their camcorder on the fact that YOUR smartphone is the remote control and yet they have ZERO support on the software! At present your chances are far more likely that your smartphone will not work with the Pixela software and that you WILL NOT HAVE A REMOTE CONTROL for your Canon product. Canon seems very uninterested in taking care of this problem.

How many people have bought a Canon product with the promise of your remote control being your smartphone and then not finding that they have a phones that is not “compatible” ?!?!?!? Is Canon expected everyone that buys one of these to then buy a matching phone? This is crazy and it sure puts a terrible light on Canon! 

This is my first Canon product and I am NOT impressed! I have the Canon Vixia HF R42 and Android 2.3.4 and I am NOT a happy camper with Canon! Send me my damned remote control for this camera!

[Rgator]

Canon should have a complete list of all the phones that do not work with this crappy software maker! Better yet, they should include a real remote with their cameras, but at present Canon needs to advertise that more than likely their camcorders with be remoteLESS for you! This is crazy that you don’t know until AFTER you get the Canon product home that you might have to buy a new phone to have a remote control. 

This seriously SUCKS!

[Victor_S]

I don't expect Canon to start writting Android software. But I do expect Canon to do whatever it takes to make the remote control app it promised compatible with a wide range of Android phones. This might involve putting more pressure on Pixela or paying them more money, or it might require dropping Pixela and contracting with a different company, but either way Canon owes this to it's customers.