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VIXIA HF R800 - live streaming help needed

Thestable1
Apprentice
Having issues since purchase of this unit during live broadcasting. No matter what signal strength of hotspot or school WiFi, I can't get over 360p doing in HD. On few occasions during a pregame test I may get 480 or 780, but almost always will get 360 when going live.
Unsure what settings or what to change to increase the clearness of live video.

Any assistance is appreciated.
Thank you all.
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