08-19-2019 05:53 AM
Hi
Hope someone can help. I recorded a part of my daughter's school concert onto my faithful Canon at the weekend.
I can play it back on the camcorder but when I try to copy it to my pc (tried Mac and Windows) it isn't there. I've also used a card reader directly and there are lots of old photos and movies on there which I can't see on the camcorder itself.
My son used the SD card on a school camera and I have a feeling that this has somehow confused things.
My hope is that my new clip from the concert is on the device's internal memory??
If this is the case, how do I retrieve it?
Many Thanks in advance
Adrian
08-19-2019 08:29 AM
Hi AdrianB1,
Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
08-21-2019 07:05 AM
Thanks Tiffany
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.