Canon VB-M40 PTZ IP Camera

[onyx808]

Hello, (sorry if I posted in the wrong section, I didnt see an IP Cameras section =( )

I bought the Canon VB-M40 PTZ IP Camera and Im having a really hard time setting it up.

For some reason, I can only see the camera from inside the network, if I try to access the camera using the outside IP address it wont connect =(

Can I connect the camera straight to the modem? or do I need a router?

Thank you!

[Tim]

Hello Onyx808,

The VB-M40 PTZ is one of our network security cameras.  For support, we would ask that you either give Canon a call or send us en email through the support options below.

Canon Customer Support Center
Hours:	Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays
Phone:	1-800-OK-CANON (toll free) 1-800-652-2666
TDD:	1-866-251-3752 (toll free)
Email:	carecenter@cits.canon.com
For additional support options: www.canontechsupport.com