01-11-2013 11:35 PM
I have a brand new Vixia R300 and I cannot get my MacBook Pro to recognize it.....tried all the rouble shooting solutions and still get the "no camera was found" message ...HELP!!!
01-13-2013 08:40 PM
Dear mccarthy3908,
We are sorry to hear that you cannot get your Mac to recognize your VIXIA HF R300. We will do what we can to resolve this, but the forum may be a difficult way to troubleshoot this issue. The software which comes with your camera needs to be installed first, before you connect the camera. Try using a different USB port and avoid using a USB hub to connect. Ensure that you have a fully charged battery in the camera, or use an AC Adapter. The VIXIA HF R300 should mount to the desktop when properly plugged in and connected.
If you continue to experience issues connecting, we recommend getting in touch with our technical support team, either on the phone or through email.
You may call our special toll-free number by dialing 1-800-828-4040, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).
To reach us by email use the address: CareCenter@cits.canon.com.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.