02-20-2018 05:06 PM
Hi everyone, I am new with Vixia HF R80 - and camcorders in general. I am trying to download my movies from my Vixia. I am connected to my laptop with usb cable supplied by canon. I do not use a hub port, i am connected to the main power. When I turn on camera my Windows 7 laptop tells me it is downloading device driver ... then says it can not. Then I see a window that asks me how I want to download my files - by Windows or by Camera Window? When I choose Windows it tells me there's an error on each file and they didn't download. So I try Camera Window and receive an error that says "Camera Window Cannot Detect Camera". Please help! I have slogged my way through with this camera for days and am so excited to see my first take!
03-27-2018 05:35 PM
Thanks for posting. I regret the delary in responding to your inquiry.
If you're still encountering this issue, when connecting your camcorder to your computer, we recommend the following:
When your camcorder is connected, as described above, please turn it on, using the Playback button, which is under the On/ Off Button.
With your camcorder connected, as described above:
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