08-11-2020 12:52 PM
Wondering if anyone else has experienced this - Just took it out of the box and did some backyard recording to get familiar with the camcorder after charging it. They aappear random, and watching the video and listeneing, it does not look like anything I am doing, standing still, zooming, walking, etc. They are all very loud pops, and have different magnitudes (see below). Hate to send it back and have to wait for a replacement if this is a simple issue.
Thanks,
Bob
08-12-2020 01:27 AM
Hi makeitwrite,
I suggest that you try doing additional tests when you are not zooming in or pressing other buttons on the camera. If problems persist, you may wish to call our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST and listen for our camcorder department.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
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