Hello lill2u, The image doesn't seem to be saved in the right format. I would try to change the setting back to Paint or PDF? Personally, I do not see how adding OCR will fix this problem. Cheers,Iris
There's Udocx, a cloud based service, to connect MFPs from all major brand MFPs/MFDs to Office 365 and other DMS systems. It allows you to send scans to your contacts and includes OCR. More details on http://www.udocx.com/canon
