I received a similar email from a forum moderator, so I think everything is legitimate. I wouldn't hold out for a public announcement from a vice president seeking damaged products. However, I am glad Canon is taking care of the people on here look...
I want in also. This is my second MX series printer to give me the same problem. I'm switching to another brand as I'm tired of buying replacement printers. This time, it's the MX892 that is giving me the problem.
