I'm having the same issue after attempting a fimware update. Since Canon does not seem to know their own cameras, you might want to try the tips at the link below, though none of them fix my camera, you may get luckyhttps://www.reddit.com/r/canon/co...
Dear "Product Expert"The Canon Powershot V10 does not have a removable lenses, battery or a off switch.Though your posting is good general information, it is not helpful for any users of the Canon Powershot v10
