Just a better communcation about issues would be enough I guess.I mean stuff like this one can happen, but I was a bit disapointed to see no official response or aknowledgement of the issue, and my experience with support was disappointing, when in f...
Hello, you may want to try again, support told @hudsonhawk1 that something would be done on their side today...And in my case, after days of trying, the update was finally sucessful.I hope this means it's solved for everybody, and that it will solve ...
Well, she wasn't lying, apparently.I just tried again and... update succesfull!I hope this means it's solved for everybody, but in my case, it finally worked.
As far as I understand there's a specific message for when the printer can't reach the update server, which is not what's happening here.Seems that the update process is failing, not the download itself.Got an answer as well from the european support...
I contacted the European support (living in Spain, the G620 is sold as G650 there so I can't open a ticket to the US support.But yes, I would advise you all to open tickets. that's the best way for this to get visibility.Now I'm hoping a new firmware...
