Ah- thank you for pointing out my lack of detail - I have a mac and have to use a dongle to plug a regular USB into the Mac. I used the dongle, so I had a USB-C fitting on both ends. I stuck the dongle end into the printer and the non-dongle end int...
I solved this by reversing the direction of the USB cord (after hours of frustration). I had the dongle end at the printer rather than at the computer. Try reversing the direction you have the cord plugged in.
