have you tried bypassing that software and going into your windows settings and then in the devices settings? also, check the usb port. USB 3.0 ports are usually blue although not always.anyhow, if it's connected to a USB 3.0 port, try connecting to ...
Do you still have your old system? Even if you no longer have the disk, you probably still have the EXE files on your old computer, right? Just copy those over to your new computer (if you can) and see if it works.
