I have the MF642cdw multi-function device. The device is connected via a USB cable to my desktop computer. My OS is Windows 11. My problem is that it prints but does not scan. When I try to scan I get a pop up window that says: "Cannot communica...
Problem solved. I have Malwarebytes Premium installed. After checking with Malwarebytes Support, it was suggested to disable "Exploit Protection" and that solved the issue. I can now scan and print.
Thanks Hector. I tried what you suggested and ran into a new problem, that being I got a popup that said scanner driver not supported or something to that effect. Had to download the scanner utility as well to get rid of that popup message. So, I'm...
