Ohh awesome thank you so much for the reply too. I just called them as well and was able to cancel the print head being mailed out and switching this machine for a new one. It's nice to know that that didn't fix your issue, because I felt bad asking ...
the same thing happened to me and after rewading your post I called today to see that the print head that I was going to be sent was on backorder too. I wonder if I purchased a lemon and if I should try and return the whole machine for a new one. Go...
