Canon Community

I still haven't received a response or able to troubleshoot this issue since 10/11/2020.    I am trying to digitize some letter size documents but I keep getting a black thick block vertical perfectly lline always at the edge/end cutting off my docum...

I have never used the scanner Canon MG3000 series portion until now.  I am trying to digitize some letter size documents but I keep getting a black thick block vertical perfectly lline always at the edge/end cutting off my document (SEE PICTURE BELOW...